Frequently Asked Questions
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Q: What is Sudden Coffee?
A: Sudden Coffee is the first no-brew coffee: just add water or milk to prepare a delicious cup of coffee in no time. We created Sudden Coffee to make it easier for you to enjoy great coffee wherever you are.
Q: How is your coffee better than regular instant coffee?
In every way, really. We use sustainably grown, top 1% beans that are roasted to perfection. We use a unique brewing process and a batch drying process to maintain quality.
Q: Why should I subscribe?
A: Subscriptions are easy and convenient - sign up once and don't worry about ordering again. Also, subscriptions allow us to sell better coffee at a cheaper price.
Q: Can I pause or cancel my subscription anytime?
A: Yes, absolutely. You can pause or cancel your subscription anytime by emailing our Customer Service Team at email@example.com. We're happy to skip a shipment or pause your subscription if you're traveling for a while or still have some coffee around from your latest shipment.
Q: How does the subscription work?
A: Our subscription is month-to-month - you can cancel anytime. We'll ship a package of delicious coffee straight to your door every month (or more/less frequently if you'd like).
Q: Can I try it before subscribing?
A: If you want to try one batch before subscribing you can place an order and then email our support to cancel your subscription. We'll do that right away, no questions asked.
Shipping & Packaging
Q: Do you ship internationally?
A: As of January 2017 we don't take new international orders. Unfortunately, we've had a lot of issues with international shipments and local customs. As a result, we've decided to focus on improving the Sudden Coffee experience for our US subscribers. This does not affect current international subscriptions. We hope to bring international shipping back at some point.
Q: Are the Sudden Coffee tubes recyclable?
A: Our individual servings are made of polypropylene and are fully recyclable.
Q: Why is your packaging great?
A: Servings are individually packed under nitrogen to ensure each cup stays fresh. Our packaging also fits through a mail slot for ease of delivery.